Civilian alert: Personnel Services Delivery coming soon

  • Published
  • 512th Airlift Wing Public Affairs
DOVER AIR FORCE BASE, Del. --  Air Force civilian employees will soon see more functions within Civilian Personnel Flights automated, much like Airmen have seen through Personnel Services Delivery initiatives.

The PSD vision is to establish a common platform for delivery of personnel and pay services to the total force, anytime, anywhere through the use of Web and voice response technology. As civilian PSD initiatives are implemented, many current CPF services will be consolidated to contact centers or other appropriate organizations.

Recent changes occurred at the Air Force Personnel Center when the Directorate of Personnel Services stood up a new division, Civilian Integration, which will be responsible for leading activities supporting implementation of civilian PSD initiatives.

Civilian PSD efforts will help the Air Force maintain professional, mission-oriented human resources services at a high level while meeting the challenges of tight budgets, said Charles Huerta, deputy director of Personnel Services at AFPC.

"Improving our processes and gaining efficiencies under PSD will enable us to effectively manage overall reductions to Air Force manpower and implementation of the National Security Personnel System," said Mr. Huerta.

"Approximately 50 GS non-bargaining unit employees in the 512th Airlift Wing converted to the (National Security Personnel System) on Oct. 15," said Capt. Cathy Anderson, 512th Military Personnel Flight commander. "This was about 20 percent of our ART/civilian employees and part of the civilian PSD."

For personnel who converted to NSPS, electronic performance plans and appraisals will be on the AFPC website under My Biz.

For all ART/civilian employees, the civilian PSD follows the military PSD transformation to centralize Human Resource applications and official civilian personnel records are online.

Employees can access and view career information and update personal data with self-service HR modules available thru My Biz on the AFPC website.

"Civilian PSD transformation is DOD-wide and designed for flexibility to bring Civilian Personnel HR actions to your desktop," said Captain Anderson.

"Civilian PSD will be looking at all vital personnel services to include recruiting, staffing, classification, employee development, labor and employee relations," said Mr. Huerta.

"For the typical civilian employee, PSD means most routine personnel and pay transactions will be available via the Web," said Mr. Huerta. "(Civilian employees) will spend less time searching for the information they need."

In addition to Web services, a contact center will be available by phone; case management systems will help customer service representatives follow issues, so employees only need to explain the situation once.

"Customers will have more direct control over career-affecting matters," said Mr. Huerta. "And, our customers will spend far less time for travel and waiting in offices as they will be able to conduct business at their convenience via the Web or through the contact center."

More information on the Civilian PSD effort is available on the Air Force Personnel Center's home page under the Quick Link tab at http://ask.afpc.randolph.af.mil/ (Courtesy AFPC/Tech. Sgt. Veronica A. Aceveda, 512th PA, contributed to this story)