Major changes slated for Liberty Wing finance Published Sept. 18, 2007 By Senior Airman Andria J. Allmond 512th Airlift Wing Public Affairs DOVER AIR FORCE BASE, Del. -- The Air Force's financial services are set to undergo some significant changes in October. As part of a two-phase plan, the Air Force will consolidate base-level back-shop operations to a central site and establish a 24/7 full-service customer contact center. As part of phase one, Ellsworth Air Force Base, S.D., is preparing to become the single location for routine financial transactions for 93 base finance offices worldwide. One base at a time, the Air Force Financial Services Center will take over services such as travel vouchers, pay requests and allotments. Liberty Wing financial matters will be routed to the central processing center beginning April 2008. Reservist here will continue to have direct customer service at the 512th Military Pay Office, which in turn coordinates pay concerns with the AFFSC. Phase two starts in October 2008. There will be a contact center available to Airmen via various communication channels such as phone, web, interactive voice response and face-to-face interaction. Pay and travel experts will be available instantly, allowing Airmen to spend less time dealing with financial issues, according to Air Force finance officials. "Although Air Force finance is experiencing modifications, base-level functions will remain the same," said Michael Primo, chief of the 512th Military Pay Office. "Finance is definitely changing. Airmen really won't actually see much of a change. We're still going to be in the office, we're just going to be sending the information up to AFFSC where it will be processed." Information about AFFSC can be located on the Air Force Portal by clicking on 'Base-Orgs-Functional Areas,' going to 'Functional Area A-Z Listing' and scrolling down to 'Air Force Financial Services Center.'